FAQ - Frequently Asked Questions
Q. Do you sell used parts?
A. Sorry we do not. We specialize in new replacement and repair parts for general automotive maintenance. We do not have the means of selling items such as ENGINES, TRANSMISSIONS, and BODY PARTS. The one exception is that some lighting assemblies are available as new replacements.
Q. What if I can't find the part(s) I am looking for?
A. Then you can submit a special order request from the customer service page. Keep in mind we are not limited to the parts you see in our catalog. We have been selling automotive parts since 1974 and have many means of finding the parts you need.
Q. Do you sell Parts for domestic vehicles?
A. Yes we do. We are currently running a catalog that supports a full line of parts for domestic vehicles. We currently stock brands such as AC Delco, Delphi, Motorcraft, Wix, Moog, Standard, Felpro, Autolite, Champion, and MUCH MORE! For the hard to find parts feel free to email us a special order request to receive a quote on the parts you need.
Q. How can I pay for my parts?
A. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit cards over our SECURE Online order form.
Q. What if I do NOT have a Credit card?
A. Then you can also use PAYPAL to purchase your order. PAYPAL allows you to transfer money dirrectly from your bank account to pay for your parts. If your already a paypal member simple hit the PAYPAL button during the checkout process.
Q. Do I have to pay sales tax on my order?
A. We are located and operate out of the state of California and are required to charge 8.00% tax on all orders shipped in California. All other states are able to order without occuring sales tax.
Q. Do you offer free shipping?
A. Yes we do. All orders over $49.95 qualify for FREE SHIPPING! Qualifying orders must better more than $49.95 before tax and applies to ground shipping only. This offer is not valid on orders shipped to Hawaii and Alaska.
Q. What happens to my personal information I give you?
A. PRIVACY STATEMENT: Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
Q. What if I have a warranty issue with my part?
A. All parts are warranted by the respective mfg for generally 1 year, Unlimited mileage, Normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS. makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by .
Q. What happens if I order the WRONG PART?
A. If you order the wrong part it will be your obligation to email us to obtain a Return Authorization # to return/exchange the part. There is a 20% restocking fee plus you are responsible for return shipping costs. DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. NO RETURNS on any Electrical component or SPECIAL ORDER items for ANY REASON.
Q. What happens if I order the RIGHT part, but am shipped the WRONG part?
A. If we have made a mistake we will CORRECT it. Kindly email us and we will promptly correct the mistake and reship the correct part at no additional cost to you. We will need you to return the incorrect part using the required RMA# provided when calling. We will issue a CALL-TAG to retrive the wrong part from you.
Q. What is a "CORE" Charge?
A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process. We ADD the core charge to products so designated on our catalog. It works like this.............We send you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you "Return" the Core after receiving a CORE RETURN AUTHORIZATION by emailing us. Always have your purchase date and original invoice number ready when emailing. You then Return the CORE at your expense to the address we provide you. When the CORE "Clears" the rebuilder and is accepted as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. assumes no liability in regard to decisions made by rebuilders. There decisions are FINAL. If the part you return is NOT acceptable to rebuilder as "rebuildable" there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.
Q. What happens if I simply decide I do not want the parts I ordered?
A. No Problem. We request such returns be made within 7 days of receipt. Because we sell parts at "wholesale" prices WE MUST CHARGE A 20% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the creditcard you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS For any reason on Electrical Components or SPECIAL ORDER items.
Q. What if I receive a "Damaged " Box?
A. You must Immediately contact the respective shipping company UPS Packages 1-800-742-5877 or DHL 1-800-225-5345. They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
Q. Do you ship Internationally?
A. NO....sorry, but at this time we do not ship Internationally.
A. Sorry we do not. We specialize in new replacement and repair parts for general automotive maintenance. We do not have the means of selling items such as ENGINES, TRANSMISSIONS, and BODY PARTS. The one exception is that some lighting assemblies are available as new replacements.
Q. What if I can't find the part(s) I am looking for?
A. Then you can submit a special order request from the customer service page. Keep in mind we are not limited to the parts you see in our catalog. We have been selling automotive parts since 1974 and have many means of finding the parts you need.
Q. Do you sell Parts for domestic vehicles?
A. Yes we do. We are currently running a catalog that supports a full line of parts for domestic vehicles. We currently stock brands such as AC Delco, Delphi, Motorcraft, Wix, Moog, Standard, Felpro, Autolite, Champion, and MUCH MORE! For the hard to find parts feel free to email us a special order request to receive a quote on the parts you need.
Q. How can I pay for my parts?
A. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit cards over our SECURE Online order form.
Q. What if I do NOT have a Credit card?
A. Then you can also use PAYPAL to purchase your order. PAYPAL allows you to transfer money dirrectly from your bank account to pay for your parts. If your already a paypal member simple hit the PAYPAL button during the checkout process.
Q. Do I have to pay sales tax on my order?
A. We are located and operate out of the state of California and are required to charge 8.00% tax on all orders shipped in California. All other states are able to order without occuring sales tax.
Q. Do you offer free shipping?
A. Yes we do. All orders over $49.95 qualify for FREE SHIPPING! Qualifying orders must better more than $49.95 before tax and applies to ground shipping only. This offer is not valid on orders shipped to Hawaii and Alaska.
Q. What happens to my personal information I give you?
A. PRIVACY STATEMENT: Your Personal information is SECURE with us. We do NOT sell or rent out our customer databases.
Q. What if I have a warranty issue with my part?
A. All parts are warranted by the respective mfg for generally 1 year, Unlimited mileage, Normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc are covered for product defect. There are NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOR ARE THERE ANY WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ALL GOODS ARE SOLD AND DELIVERED AS IS, AND WITH ALL FAULTS. makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by .
Q. What happens if I order the WRONG PART?
A. If you order the wrong part it will be your obligation to email us to obtain a Return Authorization # to return/exchange the part. There is a 20% restocking fee plus you are responsible for return shipping costs. DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. NO RETURNS on any Electrical component or SPECIAL ORDER items for ANY REASON.
Q. What happens if I order the RIGHT part, but am shipped the WRONG part?
A. If we have made a mistake we will CORRECT it. Kindly email us and we will promptly correct the mistake and reship the correct part at no additional cost to you. We will need you to return the incorrect part using the required RMA# provided when calling. We will issue a CALL-TAG to retrive the wrong part from you.
Q. What is a "CORE" Charge?
A CORE Deposit is usually added to a rebuilt or re-manufacturered product. This Deposit is generally added to Alternators, Starters, Power Steering pumps, Driveshafts etc. The respective rebuilders ADD this charge to Insure that they receive a rebuildable part back to continue the process. We ADD the core charge to products so designated on our catalog. It works like this.............We send you the part and ADD the CORE Deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you "Return" the Core after receiving a CORE RETURN AUTHORIZATION by emailing us. Always have your purchase date and original invoice number ready when emailing. You then Return the CORE at your expense to the address we provide you. When the CORE "Clears" the rebuilder and is accepted as REBUILDABLE they credit us, and we in turn credit your credit card. The FINAL arbiter of rebuildability and refund of CORE Deposit rests with the rebuilder. assumes no liability in regard to decisions made by rebuilders. There decisions are FINAL. If the part you return is NOT acceptable to rebuilder as "rebuildable" there is NO Return of deposit.There is a 45 day Time limit on CORE returns. No refunds after 45 days.
Q. What happens if I simply decide I do not want the parts I ordered?
A. No Problem. We request such returns be made within 7 days of receipt. Because we sell parts at "wholesale" prices WE MUST CHARGE A 20% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the creditcard you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS For any reason on Electrical Components or SPECIAL ORDER items.
Q. What if I receive a "Damaged " Box?
A. You must Immediately contact the respective shipping company UPS Packages 1-800-742-5877 or DHL 1-800-225-5345. They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
Q. Do you ship Internationally?
A. NO....sorry, but at this time we do not ship Internationally.